faqs.

Handbag Care

Product Care:

Hair on hide products can last many years with low maintenance.  At your choice, you may clean your product with a soft bristle brush.

In case of stains caused by food, liquids or other materials, clean the product with a neutral soap and little warm water with a clean soft cloth.  Do not rub too much or soak the product with care.

Do not use solvents, washing machines or dryers.

Cow hide is a natural product and can be rub off in areas that is rubs against after some time.

Terms & Conditions

Terms & Conditions

When ordering a cowhide bag keep in mind that over time it is normal to have some shedding. Avoid friction due to direct contact with the cowhide. Bald spots will develope if there is constant friction against the hide.  This is 100% normal and to be expected with heavy use. 

* We are not responsible for wear and tear due to friction and overloading leather or cowhide bags.

* If there is a flaw in the bag that we can fix that is the result of construction we will be happy to work with you to get it repaired.

* Any future repairs you wish to have done to your bag that are a result of wear, not our construction will incur a minimum service charge of $50 and customer is responsible for shipping charges to us.

* No warranties or guarantees are expressed or implied in the sale of our bag.

* Shipping charges are non-refundable and customers are responsible for cost of return shipping and repairs.

 

 

Clear bag terms

 

When ordering a cowhide clear bag keep in mind that over time it is normal to have some shedding. Avoid friction due to direct contact with the cowhide. Bald spots will develope if there is constant friction against the hide. This is 100% normal and to be expected with heavy use.

* Clear vinyl is not as sturdy as leather and therefore care must be given to insure the bag is not overloaded.

* We are not responsible for wear and tear due to friction and overloading clear, leather or cowhide bags.

* If there is a flaw in the bag that we can fix that is the result of construction we will be happy to work with you to get it repaired.

* Any future repairs you wish to have done to your bag that are a result of wear, not our construction will incur a minimum service charge of $50 and customer is responsible for shipping charges to us.

* No warranties or guarantees are expressed or implied in the sale of our bag.

* Shipping charges are non-refundable and customers are responsible for cost of return shipping and repairs.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.hankhenrietta.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

  Google Analytics

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

EU Users Policy

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

California Users Policy 

If you are a California resident you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties for the third parties’ direct marketing purposes. Under California law, you have the right to submit a request to us at our designated address and receive the following information:• the categories of information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; and• the names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by emailing hankhenriettabags@gmail.com

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

16

MINORS

The Site is not intended for individuals under the age of 16.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hankhenriettabags@gmail.com

Privacy Policy

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